For nights, weekends, holidays
The after hours answering service for trades
Calls at night, on weekends, on stat holidays. We answer, sort urgent from not, and book the job into your calendar. $297 CAD a month.
The call you're missing right now
It's 2 a.m. and a furnace quits. The homeowner doesn't want to wait until morning. They call the first plumber they can think of, get your voicemail, and move on to the next name. That call was worth hundreds of dollars, and no one even said hello.
That's a lost job. Not because you don't do good work, but because no one answered. For a small shop, after hours calls can be the difference between a full schedule and a quiet week. If you're not there to pick up, the job goes somewhere else.
What we do instead
- We answer on the first ring, using your company name.
- We ask what's wrong and whether it can wait.
- We call you if it's a true emergency.
- We book every honest job into your calendar.
- We send you a note with every call, so you know what you missed.
- We never leave a caller hanging.
You sleep, and the job still shows up on your calendar. If a call can't wait, we get you on the phone. If it can, you handle it in the morning.
After hours calls are not all emergencies
Most after hours calls are not 911. A toilet runs, a roof drips, a breaker trips. Some can wait until morning, but the caller needs to know someone heard them. They don't want a lecture, they want a plan. If you call back at 7 a.m., you're already the hero.
We sort every call by urgency. If it can wait, we take the details and book it for the next business day. If it's an emergency, we get you on the phone right away. The point is to take the stress off you, not put it on.
Stat holidays are the same. People have time off and notice things that need fixing. You'd rather have one of those calls in your calendar than on your voicemail. Stat holiday calls often lead to bigger jobs, because the homeowner is actually home to let you in.
What we do for your after hours calls
Three steps, done right.
Answer fast
We pick up on the first ring, using your business name. No music, no menus. The caller talks to a real person who already knows your trade. That first impression sets the tone for the whole job.
Sort urgent
We find out what's wrong and whether it can wait. True emergencies get you called right away. Everything else gets noted and booked. You don't get woken up for a dripping tap at 3 a.m.
Book the job
We put the job into your calendar with the caller's name, number, and details. You show up ready to work. The caller gets a text confirmation, so they know you're coming. No double bookings, no lost numbers.
Common questions
What happens if a call is a real emergency?
We text or call you with details right away. You decide if you want to take it. If you say yes, we tell the caller to expect you. If you say no, we tell them you're unavailable. We don't promise jobs you don't want.
How will I know what calls came in?
Every call gets logged. You get a message with who called, what they needed, and how urgent it was. If you want, we can send a summary every morning. Nothing gets lost, and nothing gets forgotten.
How fast can this start?
We can go live within 48 hours of a setup call. First month is free for founding clients. No setup fee, no contract. Just a 20 minute call to set up your greetings and calendar.
What if someone calls for a quote?
We take down the details and book a time for you to call them back. You give the quote, not us. The job stays in your calendar, and the caller knows someone followed up.
Stop losing after hours calls tonight
Get live within 48 hours of a setup call. Your after hours calls are about to get answered.
The live line (825) 305-0902