HVAC & refrigeration ยท Alberta
An answering service that knows a no-heat call from a quote request
Built for heating, cooling and refrigeration contractors. It answers, triages the way you would, and books the job — at midnight in a cold snap, same as Tuesday morning.
Call it right now and listen (825) 305-0902 This is the live line. Ask it anything, try to trip it up.Your busiest hour is the one you cannot answer
HVAC demand is not spread out. It is stacked into the handful of days a year when the weather turns hard, and on those days every call is worth more than usual and every call is competing with four other calls arriving at the same moment.
That is exactly when you are least able to pick up. You are in a mechanical room with your hands in a unit, or on a roof, or driving between two emergencies. A no-heat call that rings out at 7pm in February does not wait for you. It is a paying job that goes to whoever answers, and in a cold snap somebody always answers.
The frustrating part is that you never see it. The lost call leaves no trace in your system. There is no line item called “jobs that rang out”, so a bad week looks like bad luck rather than a fixable gap.
Triage is the actual product
Answering the phone is easy. Deciding what the call is worth, in the first thirty seconds, is the part that matters and the part generic answering services do not do.
- No heat, in winter, with someone in the house — emergency, booked immediately.
- Refrigeration down at a commercial site — emergency, product is on the line.
- Intermittent noise or a smell — real, but it can hold until the next open slot.
- Replacement or new-install quote — booked into a quoting slot, not an emergency one.
- Maintenance and filter changes — batched where they fit the route.
Same phone number, five very different outcomes, sorted before it ever reaches you.
What it handles without you
The calls that take your evening apart.
After-hours emergencies
Answers, gets the address and the fault, books it, and texts you the details. If you run an on-call rotation, it wakes your tech only for the ones that earn it.
Overflow during a cold snap
When five people call in ten minutes, all five get answered. None of them hear a busy signal and go back to the search results.
Quote requests
Captured properly with the equipment and the situation, put in a quoting slot, so they stop competing with emergency work for your attention.
Seasonal maintenance
Booked into the gaps rather than turned away, which is where the margin in a service department usually hides.
Commercial and property managers
Callers who escalate fast get a real answer instead of voicemail, which is often the whole reason they keep or drop a contractor.
The calls while you are driving
Windshield time is unavoidable in this trade. It no longer has to be time the phone goes unanswered.
Set up around your shop
It runs on your rules, not a generic script. Before it goes live we go through your business hours, your service area, what you consider an emergency, what you charge for an after-hours call, which jobs you do not take, and how far out you are booking.
That conversation is the setup. It takes about twenty minutes, and the service is live within forty-eight hours of it.
You keep your existing number. Calls forward to it only when you do not pick up, so nothing changes about how you work — it just stops the ones that would have rung out.
Pricing
$297 CAD / month
- First month free for founding Alberta clients
- No setup fee
- No contract — cancel any time
- Rate locked for as long as you stay
One booked install pays for it for a year, which is the only maths that matters here. Full pricing →
Test it like a customer would
Call it and describe a no-heat call badly, the way a homeowner actually would. That is the real test, and it takes a minute.
The live line (825) 305-0902