Edmonton & region ยท 24 hours a day
Answering service in Edmonton for contractors and trades
Thirty below does not wait for business hours. Every call you cannot get to gets answered, sorted by how urgent it really is, and booked.
Call it right now and listen (825) 305-0902 This is the live line. Ask it anything, try to trip it up.The Edmonton version of the problem
Not a chinook city. A city that goes cold and stays cold.
Edmonton winters do not swing, they settle. A deep freeze parks over the region for a week or two at a stretch, and equipment that has been coping all season stops coping. Furnaces that short-cycle, frozen lines in unheated garages and crawlspaces, boilers in older neighbourhoods, rooftop units on commercial buildings that nobody has looked at since fall.
Those are not spread evenly across the day. They surface when the building empties out and the temperature drops further — overnight, and on the weekend. By the time you pick up the voicemail on Monday, the homeowner has already had somebody else out.
The region is also unusually spread out for the work involved. A shop serving Edmonton proper, Sherwood Park, St. Albert, Spruce Grove, Leduc and Nisku is covering a lot of ground, and every kilometre between jobs is time the phone rings without you.
Then there is the commercial and industrial side. Edmonton has a much heavier mix of industrial, refinery and multi-tenant commercial work than most Alberta markets, and those callers escalate fast. A property manager with a dead rooftop unit will not leave a message and wait; they have a list.
What happens to a call at 4am
The whole service in four steps.
It picks up
First ring, every time, no hold music and no menu tree. Nights, weekends and statutory holidays are the same as Tuesday at ten.
It finds out what is wrong
Asks what you would ask. What is happening, at what address, how long it has been going, whether anybody is without heat or water right now.
It decides how urgent that is
An emergency and a spring quote come out of the same phone call and should not end up in the same pile. They do not.
It books it and tells you
A confirmed slot in your calendar before they hang up, and a text to you with the details. Nothing to return, nothing to chase.
Fits how Edmonton shops actually run
Plenty of Edmonton contractors already run an on-call rotation. This does not replace it — it filters it. Instead of the on-call tech being woken by every call, they get woken by the ones that genuinely cannot wait until morning, with the address and the problem already written down.
For an owner-operator with no rotation at all, it is simpler: it is the difference between a phone that rings out overnight and a calendar with work in it when you wake up.
Trades it suits: HVAC and refrigeration, plumbing and heating, electrical, roofing, restoration, overhead doors, and mechanical contractors working commercial sites.
What it costs in Edmonton
$297 CAD / month
- First month free for founding Alberta clients
- No setup fee, no contract
- Answers 24/7, including holidays
- Live within 48 hours of the setup call
Do not take my word for it
Call the line and behave like your worst customer. If it is not good enough for the people who call you, you will know in about a minute.
The live line (825) 305-0902